Availability and performance monitoring for the optimization of operational experience and behaviour

Why?

A recent study by Penton research suggests that 44% of issues are found first by the end user, this alone should be compelling.

How often do all of your monitoring and reporting systems say that your systems are operational yet you are receiving higher than normal call volumes through your help desk?

Digital Experience Monitoring or DEM provides a real view of the user experience at the customer end-point. Using either Real User Monitoring (RUM) or Synthetic Transaction Monitoring (STM).